Get to know your senior consultant
Ebony is an accomplished and results-oriented professional with proven expertise in solving medical record and healthcare technology problems through analysis, user training, implementation, and build. As a Certified PM and EHR Specialist, she is adept at identifying and isolating software challenges from multiple perspectives while devising solutions to achieve organizational strategic goals.
She brings 16 years of experience in a variety of healthcare specialties, serving as an expert resource for a vast number of EHRs, including but not limited to eClinicalWorks, Cerner, Greenway Intergy, Meditech, NextGen, Athena, and Kareo.
Ebony understands that the key to managing large, complex healthcare IT projects is strong collaboration with all stakeholders, effectively communicating EHR system gap analysis based on care provider and clinical support feedback.
Our support
services
Application Optimization
Variety of techniques that improve the performance of an application for users
Testing support
Including but not limited too: Functional Testing, Integration Testing, and Performance Testing
in person training
Hands- on instructor led learning experience that takes place in a shared space
application issue resolution
Helping end-users understand how to properly use system and help reolve issues
Virtual Instructor-led training (VILT)
Online learning where a live instructor leads a training session for remote participants in a virtual environment
ImplemENTATION PLANNING & EXECUTION
A comprehensive strategy that outlines the steps for successfully integrating EHR systems and their components.
go-live & Post go-live support
Clinician and end user support experience as you roll out your new EHR system
Nguyen Solutions was an absolute pleasure to work with for our application needs. NS assisted ABC Play with EHR Demo, VILT, and Application Customization/Build. Ebony was very knowledgeable, kind, and eager to help. She did everything in her ability to ensure accuracy and many times has gone out of her way to explain things, so everyone understands. When issues arose with this project, Ebony handled them with grace and efficiency. I am most appreciative for her positive attitude and passion for her job! I highly recommend this company to anyone. ~ CEO
Testimonials
what our clients say about us
Great work within our very tight deadline. We will engage again!
~ CFO
LET’S WORK TOGETHER
Main Office:
1213 W Morehead St, Fl 5
Charlotte, NC 28208
